FREQUENTLY ASKED QUESTIONS
We are really happy to share how and why we run Kindling the way we do. Also happy to discuss!
Where are your garments made?
Clothing is made in Vietnam and Australia by our small scale ethical suppliers. You can read more about these excellent people here.
Where does Kindling source its fabrics from?
We source all our fabric from small fabric distributors here and in many places across Asia. Most of them are family run businesses we have known for 10 years or more, and they specialise in something we love like deadstock Japanese cottons, or linens from Europe. You can read more about our fabrics here.
I love a dress I bought from you, do you have it in another fabric?
Possibly! Every season the collection is made up of old, tried and true styles, reworked with new fabrics and details + new styles to keep it fresh. Please email me if you can't find your favourite dress since there is a chance it is due for release just round the corner.
How do I care for my Kindling garments?
Treat your Kindling pieces with love and care- while we do choose fabrics known for their durability it is important to follow our care instructions to ensure you get many years out of your pieces. Click here to find out how to care for your garment.
How do you try to reduce the footprint of your business?
All packaging is biodegradable and recycled where possible. Our clothing has never been and never will be individually wrapped in plastic packs - this is the industry standard however this is completely unnecessary and generates horrible amounts of one-use-plastic waste. All paper is printed on 100% post consumer recycled. We buy green power and proudly a very big worm farm generating a fantastic amount of compost for my home garden.
How do Pre-orders work?
When particular garments sell out quickly they may be available for pre order to enable you to secure a particular garment before it hits our shelves. We will always try to provide an estimated date for delivery but sometimes due to shipping delays there is the possibility that this may change. As soon as the stock arrives we will contact you and post your items out to you as soon as possible.
Do you sell gift vouchers?
We sure do. They are available for purchase online or in store. We can even personalise them and send them directly to the recipient. Click here to purchase online and get in contact with us at email@example.com to discuss your options.
Can I send an item to someone else as a gift?
Absolutely. Simply put the lucky gift recipient’s address as your shipping address. Include your own e-mail address so you can track the item. We always take prices off small items and a receipt is not included in the package. We are happy to add gift wrapping and a personalised message free of charge and can always remove the price from a piece of clothing. Please get in contact with us via email at firstname.lastname@example.org
What payment options do you provide?
Currently we offer payment via Visa, Mastercard or direct debit. We are also always happy to take orders over the phone. Give us a call on 0409 449 758 and while you're there let us help you with fit and styling :)
Do you offer repairs?
While we would love to say yes this isn’t always sustainable for our small business. We believe the best person for this job is your local alterations person. We have some great recommendations for super talented (and speedy!) people in our neighbourhood and would be really happy to share their details with you.
We also understand that you may have bought something from us in the past and had Nina take up the hem for you on the spot. These situations are simply on the spot, kinda magical moments when the timing is perfect and the opportunity is there and we cannot always guarantee this service for your next purchase.
Why don't you have free shipping and returns?
Post in Australia is expensive (and sometimes slow OMG). Our aim is to offer affordable, high quality and special clothing that meets your needs. We pay everyone along the way a fair wage and penalty rates. While we do offer free shipping over a certain spend, we will not hide the shipping cost which is a real cost for our business, so you value the clothing more. If you want to have this garment because you will wear it and feel good, then the shipping is a small price to pay for the convenience of it turning up at your house. If you want to lobby Australia Post to offer us a better, fairer, faster postal service then we encourage you!
How does click and collect work?
Due to the current restrictions in Melbourne we now offer contactless click and collect. Simply choose pick up as your preference during checkout and we will be in contact with you when your order is ready. This is typically within 24 hours. Click here for our current shop hours.
Where else can I find Kindling?
Here is a list of our current stockists. Please note that our full collection isn’t always available at every stockist.
Can I purchase an item I saw in store, but is not featured online?
Absolutely. Sometimes we save very limited (and special) pieces for in store only. If you have walked past and seen something in the window and it’s not online, please do not hesitate to get in touch with us. We are always happy to send you more photos and have a chat about fit and styling.
What is the best way to clean and care for the Brass Jewelry?
Our brass earrings are all nickel free and thus great for sensitive ears! Being a living metal they will begin to tarnish over time. We love to give ours a polish with some toothpaste and an old toothbrush and it really brings them back to life.