Free Shipping within Australia - Orders of $200
Free Shipping Internationally - Orders over $300
Kindling items are delivered via Australia Post, the Australian Government postal service and/or the applicable national postal service for international orders.
Domestic (Australia):
Shipping is free for all orders over $200.
All orders under $200 have flat rate shipping of $9.
Registered Post: $4
Order are posted on weekdays and delivery takes between 1 to 2 days in Melbourne, 3 to 4 days to other Metropolitan cities, and up to 5 days regionally from time of postage.
All deliveries have tracking online, however we do recommend you add ‘Registered post’ at checkout (extra $2) as this gives you ‘signature at delivery’ and an automatic insurance of $100.
Kindling cannot accept responsibility for reimbursement or compensation for lost packages. We strongly recommend you register your purchase.
International:
Orders over $300 are free.
All other orders have flat rate shipping of $25.
Please be aware that your order may be subject to local customs duties and/or local taxes in the country of destination. Please check with your local authority for applicable rates. Any additional charge must be borne by the recipient.
Exchanges and returns
We understand that shopping online is quick and easy, but carries certain risks. We want to lessen that risk for our customers by offering free shipping and easy returns.
When you shop in a store you might take 3 different dresses into the change room to find the right one. We want to encourage you to find the best fit and style for you just like you would in a store.
If your order arrives and the sizing is off, or you find the colour isn’t perfect for you, we are happy to offer an exchange or credit for another piece we have in stock for up to 365 days – just return it within 14 days in original condition (unmarked, unworn with tags.) Return postage costs are your responsibility.
We know a lot about our clothes and how they fit - we are really happy to answer any questions and help you to find your perfect pieces. Feel free to email our designer Nina direct - nina(at)kindling.com.au.
Sale items are returnable for size changes only.
After 14 days sales are final.
Making a return:
Before you return your purchase please email hello{at}kindling.com.au for confirmation and further instructions.
This returns policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Kindling will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Faults:
During manufacture, stocktake and packing, our pieces are checked many times for quality of make and material. However if your order arrives and you find a fault, please contact hello{at}kindling.com.au and we will arrange a replacement immediately. We will also cover all return postage costs.
