Returns + Exchanges
Kindling Store Purchases
All full priced garments can be returned in-store for exchange or a credit note within 7 days.
We do not offer refunds for change of mind. Let us help you find the perfect fit! After 7 days all in-store sales are final.
Returned items must be unworn, unwashed and in perfect condition with all original tags attached. Items that are returned otherwise may be rejected and returned to the customer.
Returns are not eligible for skincare, hosiery, socks or earrings due to Australian Consumer Law.
Custom orders and garments with alterations are final sale.
Any garments purchased from our 'Lucky Last' sale rack are final. Please choose carefully.
Design Market Purchases
All full priced garments can be exchanged within 7 days of purchase. Shipping costs are at the buyers expense. We do not offer refunds for market and design purchases. Sale items are final.
Garments must be unworn, unwashed and in perfect condition with the original tags still attached.
To submit your exchange online please click here and complete all required steps.
At Kindling we understand that online shopping is more risky than in person. Below is how we offer returns, refunds and size exchanges.
Full priced garments We will happily do a size exchange, refund or credit note as long as:
- we are notified of the return within 3 days of delivery.
- the garment is unworn, unwashed and in perfect condition with all original tags attached.
- the return is Express Posted with Australia Post.
Any returns that arrive after the 10 day period will not be accepted. Kindling cannot accept liability for lost returns. Please track your parcel.
Refunds will be made within 5 days of receipt of garments in original condition, minus original shipping costs.
+++ We ask for a prompt turn around of returns to help us manage our small stock levels for other customers who might be wanting them, especially when we are selling out.
Lucky Last Sale Items Please note that all items are final. Please choose carefully.
Alterations and special orders All sales are final.
Skincare, earrings, hosieryAll sales are final due to Australian Consumer Law for hygiene
Discounts and end of season sale Discounted products are final, no refunds or exchanges. Please choose carefully.
We know a lot about our clothes and how they fit - we are really happy to answer any questions and help you to find your perfect pieces.
Feel free to call our store 0490 449 758 or email us direct - hello(at)kindling.com.au