Frequently asked questions

Fabrics

What does organic mean?

Organic fibres are grown from non genetically modified plants, that is certified to be grown without the use of any synthetic agricultural chemicals such as fertilizers or pesticides. Conventional Cotton is the second most pesticide-laden crop in the world. Five of the top nine pesticides used on cotton in the US (cyanide, dicofol, naled, propargite and trifluralin) are known cancer-causing chemicals.

We choose to use Organic cotton wherever possible because we believe in creating in a sustainable and non-harmful way. This is important for the farmers, sewers, cutter and end consumer, aswell as the communities of all those involved.

Kindling items are delivered via Australia Post, the Australian Government postal service and/or the applicable national postal service for international orders.

Domestic Shipping (Australia):
Orders under $20 – $3
Orders over $20 – FREE
Registered post – $3

Note. Free Shipping is with Australia Post is not guaranteed – this means that in the unlikely situation you package goes missing, we cannot replace it. Sorry. Please select Registered post for just $3 to guarantee your delivery.

International Shipping:
Orders under $100 – $10
Orders of $100 and more- FREE

Customs and international duty:Please be aware that your order may be subject to local customs duties and/or local taxes in the country of destination. Please check with your local authority for applicable rates. Any additional charge must be borne by the recipient.

Refunds and Exchange

Returns will be accepted within 14 days (Australia) and 30days (rest of the world) of shipping for an exchange of another design or size. We do not do refunds. Returns must be in the same resalable condition you received it, and must include a pre-paid self addressed post package for the shipping of the new order. Please allow 2-3 weeks for the exchange.

Please email us at nina(at)kindling.com.au prior to making the exchange, to inform us of the return and confirm if we have the available stock for the new order.